Refund and Return Policy

Last Updated: 20 September 2026

At Hitek Direct, we want you to be completely satisfied with your purchase. Our refund, return, and replacement policy is designed to be fair, transparent, and fully compliant with the Australian Consumer Law (ACL).

1. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind

Please choose your items carefully. We are not legally required to provide a refund or replacement if you simply change your mind, make a wrong selection, or find the same product cheaper elsewhere. Any change-of-mind returns, exchanges, or store credits are offered entirely at the sole discretion of Hitek Direct.

3. Damaged, Faulty, or Incorrect Items

If an item arrives damaged, is faulty, or does not match the description provided:

  • Reporting Period: Please notify us within 24 hours of receiving your delivery.

  • Proof of Issue: We may request clear photographs or a short video demonstrating the fault or damage before processing a return.

  • Remedy: If the product is confirmed faulty under consumer law, we will provide a repair, replacement, or full refund (including original shipping costs).

4. Return Shipping

  • Faulty Goods: If an item is being returned because it is faulty, damaged, or incorrect, Hitek Direct will cover or reimburse the cost of return shipping.

  • Discretionary Returns: If we agree to a change-of-mind return or exchange, the customer is responsible for all return shipping costs and ensuring the item is returned in its original, unopened packaging.

5. How to Initiate a Return or Refund

To report a faulty item or request a return, please contact us directly:

returns@hitekdirect.com.au
Please include your full name, order/invoice number, and details regarding the issue.

Approved refunds will be processed back to the original payment method (via Stripe). Please allow 5 to 10 business days for the funds to clear back into your bank account once the refund has been issued.