Warranty Policy

Last Updated: 20 September 2026

At Hitek Direct, we stand behind the quality of the products we sell. This Warranty Policy outlines the coverage and claims process for defects in materials or workmanship.

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by our voluntary warranty are in addition to other rights and remedies available to you under the law.

2. Warranty Coverage & Period

Hitek Direct provides a voluntary limited warranty against manufacturing defects on items purchased directly from us:

  • Warranty Period: All products sold by Hitek Direct are covered for a period of 12 months from the original date of purchase.

  • What is Covered: This warranty covers defects in materials or faulty workmanship under normal, intended use.

3. What is NOT Covered

This warranty does not cover damage or failure resulting from:

  • Normal wear and tear.

  • Accidental damage, drops, liquid spills, or exposure to extreme environmental conditions.

  • Misuse, abuse, or operation outside the product's intended specifications or manual instructions.

  • Unauthorized repairs, modifications, or alterations made to the product.

  • Commercial use (unless the product is explicitly rated and sold for commercial use).

4. How to Make a Warranty Claim

If you believe your product has a manufacturing defect within its 12-month warranty period, please contact us to initiate a claim:

  • returns@hitekdirect.com.au

  • Required Details: Please provide your original invoice or order number, a clear description of the fault, and photos or a video showing the issue.

5. Resolution Process

Upon receiving your claim, we will assess the issue.

  • Minor Defects: If the problem is minor, we will arrange for the item to be repaired, replaced, or offer a partial refund at our discretion.

  • Major Defects: If the issue constitutes a major failure under Australian Consumer Law, you are entitled to choose between a full refund or a complete product replacement.

  • Shipping Costs: If an item must be sent back to us for a confirmed warranty assessment or repair, Hitek Direct will cover or reimburse the domestic return shipping costs.