SUPPORT

At HITEK DIRECT, we aim to provide practical, knowledgeable support before and after your purchase.

Whether you need help choosing the right product, have a question about compatibility, require assistance setting up a device or need technical support after purchase, our Australian-based team is here to help.

SALES SUPPORT

Not sure which product is right for you?

Our sales support service can help with product selection, compatibility questions, accessories, availability and general product information.

We can assist with:

Product Selection: Advice on choosing the most suitable product for your needs

Compatibility: Help determining whether a product will work with your television, vehicle, network or existing equipment

Product Features: Explanation of specifications, software features and differences between models

Accessories: Information about compatible remotes, power supplies, cables and other accessories

Stock Availability: Current product availability and expected supply

Shipping: Information about Australian and international delivery options

Reseller Enquiries: Wholesale and reseller information for approved businesses

Pre-Purchase Questions: Technical or general questions before placing an order

TECHNICAL SUPPORT

We provide technical support for products purchased from HITEK DIRECT and our authorised reseller network.

Our aim is to help resolve problems quickly and, where possible, avoid unnecessary product returns.

Technical support may include:

Product Setup: Initial installation and configuration assistance

Software Setup: Help with compatible applications, settings and software configuration

Network & Connectivity: Wi-Fi, Ethernet, Bluetooth and internet connectivity assistance

Firmware & Updates: Guidance with available firmware and system updates

Remote Controls: Pairing, programming and troubleshooting

Power & Hardware: Basic fault diagnosis and power-related troubleshooting

Streaming Devices: Assistance with Android, AOSP, IPTV-player configuration and compatible applications

Accessories: Troubleshooting compatible power adapters, remotes and other accessories

Fault Diagnosis: Assistance identifying whether a problem is related to hardware, software, configuration or another connected device

YOKATV TECHNICAL SUPPORT

HITEK DIRECT provides Australian-based sales and technical support for the YOKATV products we distribute.

Support is available for the YOKATV IPx1 Pro, IPx2 Pro and IPx3, including assistance with:

Initial Setup: Connecting and configuring your YOKATV device

Android AOSP: General Android 14 AOSP operation and configuration

YOKATV Online: Setup and operation of the pre-installed YOKATV IPTV platform

Google Play Store: Application installation and management

APK Installation: Assistance with compatible third-party applications

Wi-Fi & Ethernet: Network connection troubleshooting

Bluetooth: Remote-control and accessory pairing

Remote Control: Voice, IR, Bluetooth and mouse-cursor functions

OTA Updates: Firmware and system-app updates

Media Playback: Video, audio and file-format related questions

Please note that HITEK DIRECT and YOKATV do not provide television channels, movies, series or IPTV subscriptions. Customers are responsible for obtaining legitimate access to any streaming services they use.

BEFORE CONTACTING TECHNICAL SUPPORT

To help us resolve your enquiry as quickly as possible, please provide the following information where relevant:

Product Model: For example, YOKATV IPx2 Pro

Serial Number: If available

Purchase Details: Order number, invoice number or reseller details

Problem Description: A clear description of what is happening

Error Messages: Exact wording of any error displayed

Firmware Version: Current device firmware or software version where applicable

Troubleshooting Already Tried: Any steps you have already taken

Photos or Video: Where useful, include photos or a short video showing the problem

The more information you provide, the easier it is for us to identify the cause and provide the correct solution.

WARRANTY SUPPORT

Products supplied by HITEK DIRECT are covered by the applicable manufacturer warranty and your rights under Australian Consumer Law.

If you believe your product may be faulty, please contact us before returning it.

In many cases, technical issues can be resolved through configuration, firmware updates, replacement accessories or remote troubleshooting.

If a product requires inspection or warranty service, we will provide instructions for the next steps.

REPLACEMENT PARTS & ACCESSORIES

For selected product ranges, HITEK DIRECT maintains stocks of commonly required replacement accessories.

These may include:

Replacement Remote Controls

Power Adapters

Cables

Selected Product Accessories

Contact us with your product model if you require a replacement part or accessory.

SATELLITE TV SUPPORT

Although HITEK DIRECT no longer sells Skyvision and Satcruiser satellite TV receivers directly to the public, we continue to support our long-term satellite TV dealers and installers.

Public enquiries for satellite TV receivers can be referred to an appropriate dealer or installer where available.

CONTACT SUPPORT

For the fastest response, please include your product model and a brief description of your enquiry when contacting us.

Sales Enquiries: Product selection, availability, compatibility and ordering

Technical Support: Setup, configuration, troubleshooting and warranty assistance

Reseller Support: Dealer enquiries, wholesale pricing and product support