TERMS OF SERVICE
Last updated: 22 September 2026
These Terms of Service apply to purchases made through HITEK DIRECT and use of this website. By placing an order with us, you agree to these terms.
These terms are intended to operate alongside your rights under the Australian Consumer Law and do not exclude, restrict or modify any rights that cannot lawfully be excluded. Australian consumer guarantees apply automatically and cannot be removed by contract terms. ACCC
ABOUT HITEK DIRECT
HITEK DIRECT is an Australian technology retailer and distributor specialising in selected electronic and digital products, including Android streaming devices, automotive technology, amateur radio equipment and related accessories.
PRODUCT INFORMATION
We aim to ensure that product descriptions, specifications, images, pricing and availability are accurate at the time they are published.
From time to time, manufacturers may revise hardware, software, packaging, accessories or specifications without prior notice. Where a material difference affects an order, we will take reasonable steps to advise the customer.
Product images are for illustration purposes and may differ slightly from the final supplied product.
PRICING
All prices displayed on our website are in Australian dollars unless otherwise stated.
Prices may change without notice. The price applicable to an order is the price shown at the time the order is accepted.
Shipping charges, where applicable, will be displayed before checkout.
ORDERS
Submitting an order does not necessarily mean the order has been accepted.
We may decline or cancel an order where there is an obvious pricing error, stock error, payment issue, suspected fraud, regulatory issue or other legitimate reason.
If payment has already been received for an order we cannot fulfil, we will refund the amount paid.
PAYMENT
Payment must be made using one of the payment methods offered at checkout.
Payment options may include Visa, Mastercard, American Express, Apple Pay, Afterpay, Klarna, Zip or other payment services made available through our website.
Third-party payment providers may apply their own terms, eligibility requirements, fees and approval processes.
SHIPPING & DELIVERY
Orders are dispatched to the delivery address provided by the customer.
Delivery times are estimates only and may be affected by circumstances outside our control, including carrier delays, weather events, public holidays and remote-area delivery conditions.
Customers are responsible for ensuring that the delivery address supplied is complete and accurate.
Where tracking is available, tracking details will normally be provided after dispatch.
NEW ZEALAND & INTERNATIONAL ORDERS
Where international shipping is available, customers are responsible for any applicable import duties, taxes, customs charges or local regulatory requirements unless otherwise stated.
International delivery times may vary significantly depending on destination and customs processing.
RETURNS & CONSUMER GUARANTEES
Our products are supplied subject to the Australian Consumer Law.
Consumer guarantees apply regardless of any additional manufacturer or retailer warranty. Goods must be of acceptable quality, fit for their normal purpose, match their description and meet applicable promises made about them. NSW Government
If a product has a major failure, the consumer may be entitled to reject the goods and choose a refund or replacement. For problems that are not major failures, the supplier may generally provide an appropriate repair, replacement or other remedy in accordance with the Australian Consumer Law. ACCC
Nothing in these Terms of Service limits rights that cannot legally be excluded.
CHANGE-OF-MIND RETURNS
Any change-of-mind return policy offered by HITEK DIRECT is separate from your statutory rights under Australian Consumer Law.
Where we accept a change-of-mind return, the product should normally be returned in its original condition with all supplied accessories, packaging and documentation.
Any conditions applying to change-of-mind returns will not limit a customer's rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
WARRANTY
Selected products may include a manufacturer or retailer warranty.
A warranty is additional to, and does not replace, consumer rights under the Australian Consumer Law. Consumer guarantee rights may continue beyond the stated warranty period depending on the nature, price and expected durability of the product. ACCC
Where a written warranty against defects is provided, it must comply with applicable Australian requirements.
TECHNICAL SUPPORT
HITEK DIRECT provides technical support for products purchased directly from us and, where applicable, through our authorised reseller network.
We may ask customers to carry out reasonable troubleshooting steps before a product is returned for assessment.
Where possible, we will attempt to resolve software, configuration, network, firmware or accessory-related issues before recommending a return.
ANDROID, AOSP & THIRD-PARTY APPLICATIONS
Some products sold by HITEK DIRECT use Android AOSP or other open software platforms.
Compatibility with individual third-party applications can change over time and may depend on app developers, operating-system requirements, digital rights management, device certification or third-party service policies.
Unless expressly stated, HITEK DIRECT does not guarantee that every third-party application will remain available or compatible indefinitely.
STREAMING SERVICES & IPTV
HITEK DIRECT sells hardware and software platforms only unless expressly stated otherwise.
We do not provide unauthorised television channels, movies, series or IPTV subscriptions.
Customers are responsible for ensuring that any streaming service, account, playlist, IPTV service or other content source used with a product is legitimate and that they are authorised to access that content.
THIRD-PARTY SERVICES
Our products may operate with third-party platforms, applications, networks or services.
HITEK DIRECT does not control third-party service availability, subscription pricing, content availability, terms of service or changes made by those providers.
A change made by a third-party service provider does not necessarily indicate a fault with the hardware.
USER RESPONSIBILITIES
Customers are responsible for using products in accordance with supplied instructions and applicable laws.
Customers should not modify, misuse or operate a product in a way that is unsafe or outside its intended purpose.
Consumer guarantees may not apply where a problem is caused by misuse or abnormal use of the product. NSW Government
WEBSITE USE
You may use this website for lawful personal or business purposes.
You must not attempt to interfere with the operation or security of the website, access restricted systems without authorisation, introduce malicious code or use the website in a way that breaches applicable law.
INTELLECTUAL PROPERTY
Website content, including text, graphics, product descriptions, layout and original images created by HITEK DIRECT, remains the property of HITEK DIRECT unless otherwise stated.
Manufacturer names, trademarks, product images and logos remain the property of their respective owners.
No content may be reproduced for commercial purposes without appropriate permission.
LIMITATION OF LIABILITY
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including rights and remedies that apply under the Australian Consumer Law.
To the extent permitted by law, HITEK DIRECT is not responsible for indirect or consequential loss arising solely from third-party service interruptions, application changes, internet outages or matters outside our reasonable control.
These limitations are not intended to remove rights or remedies that cannot legally be excluded.
UNFAIR CONTRACT TERMS
These terms should be interpreted reasonably and consistently with Australian law.
Standard-form consumer contract terms cannot lawfully be used to create an unfair imbalance or remove mandatory consumer rights. NSW Government
PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
Please refer to our Privacy Policy for more information about how personal information is collected, used and stored.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
Changes will apply from the date the revised terms are published on our website and will not retrospectively remove rights that have already arisen under an existing transaction.
GOVERNING LAW
These terms are governed by the laws applicable in Australia and, where relevant, the state or territory connected with the transaction.
CONTACT US
For questions about these Terms of Service, an order, warranty or support matter, please contact:
HITEK DIRECT
ABN 80116155755.
Website: www.hitekdirect.com.au
Email: support@hitekdirect.com.au
ABN 80116155755.
Supplier number E22361
Business ID BUSINESS-466718
Office Address: 23 Hawke St, Googonhg NSW 2620
Tel: (02) 7249 3007
